Understanding news-related user comments and their effects: a systematic review

  • There has been growing interest in research on news-related user comments. Here we conduct the first systematic review of this literature—quantitatively and qualitatively (248 studies)—that covers the entire communication process (content analyses, surveys, experiments). Results indicate a focus on online news articles (vs videos) and little consideration for major social media platforms (Instagram, TikTok). Research often assesses incivility in comments but offers conflicting conclusions on the actual level of incivility in comment threads— and seldom considers how to effectively combat any incivility. We propose four priorities for future work: more comparative and longitudinal approaches; exploring social media and video content; examining platform design, content moderation and artificial intelligence; and implementing measures to reduce incivility and protect the integrity of journalism.

Download full text files

Export metadata

Metadaten
Author:Emily Kubin, Pascal Merz, Mariam Wahba, Cate Davis, Kurt Gray, Christian von Sikorski
URN:urn:nbn:de:hbz:386-kluedo-87835
Parent Title (English):Frontiers in Communication
Publisher:Frontiers
Document Type:Article
Language of publication:English
Date of Publication (online):2024/07/23
Year of first Publication:2024
Publishing Institution:Rheinland-Pfälzische Technische Universität Kaiserslautern-Landau
Date of the Publication (Server):2025/03/04
Tag:AI and political communication
Issue:Volume 9 - 2024
Page Number:14
Source:10.3389/fcomm.2024.1447457
Faculties / Organisational entities:Landau - Fachbereich Psychologie
DDC-Cassification:3 Sozialwissenschaften / 380 Handel, Kommunikation, Verkehr
Collections:Open-Access-Publikationsfonds
Licence (German):Zweitveröffentlichung